Elements and Performance Criteria
- Develop knowledge of Australian destinations.
- Identify and access information sources with current and accurate information on Australian destinations.
- Obtain information on features of the Australian destination and the general style of tourism products available.
- Obtain key information on geographical features and current health and safety features of the Australian destination.
- Identify and obtain general information on different tourism products available to meet different customer needs.
- Record and store destination information for future use according to organisation systems.
- Update knowledge of Australian destinations.
- Use formal and informal research to update destination and general product knowledge.
- Seek feedback from colleagues and customers on experience with Australian destinations and provide this to other organisations where appropriate.
- Share updated information with colleagues according to organisation procedures.
- Provide information and advice on Australian destinations.
- Accurately identify the specific information and advice needs of the customer.
- Provide a range of current and accurate destination and general product information and advice in a timely manner and according to organisation procedures.
- Refer customers to current sources of health and safety information.
- Ensure that the scope and depth of the information are appropriate to customer needs.
- Present the information and advice in an appropriate format and style.